FAQ

Fair questions, straight answers

If yours isn't here, @VantoxSupportBot answers around the clock.

Basics

What exactly is Vantox?
A custody protocol for P2P deals in digital goods, running as a Telegram Mini App on the TON blockchain. It holds the buyer's payment and the seller's file in a vault until both sides meet the deal's conditions, then releases both at once — by code rules, not personal trust. It is not an exchange, a marketplace, a wallet or an antivirus.
Do I need to install anything?
No. Vantox runs entirely inside Telegram — open @VantoxSafeBot and the Mini App is there. No downloads, no browser extensions, no copying wallet addresses by hand.
Which currencies can I use?
USDT and GRAM, both on the TON network. Every deal settles on TON.
What can I buy, sell or swap?
Digital goods — anything that can be delivered as a file. Keep in mind Vantox doesn't inspect the legitimacy or quality of what's exchanged: the protocol protects the exchange itself (payment and delivery happen together, fairly, or not at all), not the merits of the content.

Deals & fees

How much does Vantox cost?
Sales up to $150 pay a $1 flat fee; above $150 the fee is 1.5%. Swaps pay a $1.50 flat fee — split between the two parties or paid entirely by one side, as they agree. That's the whole price list.
Who pays the fee?
On sales, always the buyer — the seller receives the full agreed price, to the cent. On swaps, it's up to the two parties: the $1.50 fee can be split between them or fall entirely on one side, whatever they agree.
What's a Swap?
A direct file-for-file exchange between two users, with no money involved. Each side deposits its file into the vault; both files get the same encryption and scanning, and both are released simultaneously. An even trade, enforced by code.
What if the buyer never confirms?
Deals don't hang forever. If the buyer receives everything and simply never responds, the deal completes automatically after a set time window. If they spot a real problem, they can flag the deal before that window closes — which pauses everything for review.
Do I get proof of a completed deal?
Yes — every completed deal automatically generates a PDF receipt with the details, for both sides. The payment itself is also permanently recorded on the TON blockchain.
Can Vantox pick up a deal from a Telegram group?
Yes. When two people negotiate in a Telegram group, Vantox can detect the deal right there and take it into the protected flow — no need to move the conversation or exchange links manually.

Security

Where is my money while a deal is open?
Locked in the protocol's vault on the TON blockchain. Not in a Vantox bank account, not in an employee's wallet — on-chain, where nobody (including us) can move it until the deal's conditions are met. More detail on the security page.
Can Vantox see my files?
No. Files are encrypted with AES-256 on the seller's device before upload. What sits on our servers is ciphertext; only the authorized recipient can decrypt it.
Does the scan guarantee a file is safe?
No — and we won't pretend otherwise. Files are checked against the VirusTotal threat database and anything flagged is shown to you clearly, but no automated scan catches everything. The scan informs, it never blocks: the decision and responsibility to download always stay with you.
Has Vantox been audited?
Before launch, the protocol went through a full internal security review covering payment logic, encryption, race conditions and access controls. Everything found was fixed and re-verified before shipping. If you believe you've found a vulnerability, write to security@vantox.io.

When something goes wrong

The deal doesn't look right. What do I do?
Flag it — either side can, at any point before the deal completes. A flagged deal pauses the automatic release so it can be reviewed manually, with the funds still locked in the vault. For disputes, you can also write to disputes@vantox.io.
How do I reach support?
@VantoxSupportBot is live 24/7 with AI answers, right inside Telegram. You can also use WhatsApp at +34 660 346 381 (answered directly by the team) or email support@vantox.io. All the channels are on the contact page.

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